The Landmark London (www.landmarklondon.co.uk), a prestigious five-star hotel located in the vibrant Marylebone area, has earned the esteemed Best Companies Award 2024 (www.b.co.uk) for the tenth consecutive year, securing the title of the Number One Hotel to Work for in the UK. Additionally, The Landmark London was recognized as the third Best Large Company in the UK, the second in the regional (London) category, and was a finalist for the special Wellbeing award, ranking among the top three in this category.
The award is based on a unique scoring system derived from a survey conducted directly with employees, ensuring unbiased results and providing an accurate benchmark for evaluating engagement levels year after year, in addition to comparing the hotel’s performance with other businesses.
In 2024, 90% of The Landmark London’s team members reported that the hotel has a strong commitment to social responsibility and actively contributes to the local community. Guests are encouraged to donate £1 from their bills to support a local charity. In 2023, the hotel donated £22,000 to Debra, a national charity that supports individuals living with the rare and painful genetic skin blistering condition, Epidermolysis Bullosa (EB), also known as ‘Butterfly Skin’.
Regarding career progression, 91% of the hotel’s staff affirmed that the organization operates on strong values and principles. The management team exemplifies this by fostering a culture of respect and continuous improvement, urging team members to embody the company’s values and principles, thus creating a trusting and supportive environment. The hotel implements a thorough buddy system, providing employees with a clear framework for available learning opportunities. Furthermore, 97% of the staff agreed that their managers routinely acknowledge and appreciate a job well done.
As one of London’s oldest railway hotels, The Landmark London embraces a modern approach to HR by rebranding the division as Talent and Culture. This transition enables the team to move beyond traditional personnel management to a more holistic framework that prioritizes employee wellbeing, engagement, and organizational culture. It signifies a strategic recognition of the significance of employees and their experiences in driving organizational success.
In early 2022, The Landmark London implemented a four-day workweek for its chefs, enhancing their pay as part of a broader commitment to investing in team wellbeing and improving the workplace experience in the hospitality sector. The hotel also emphasizes a robust apprenticeship program and training academy, along with scheduled wellbeing days and activities covering mental health, financial stability, and physical wellbeing.
Nicola Forshaw, Group Director of Talent and Culture at The Landmark London, stated: “71% of our staff believe they are compensated fairly for their responsibilities. Additionally, team members now have access to VIPerks, an internal platform launched in April 2024, which streamlines communication, benefits, and recognition for all employees, providing easy access to news, employee benefits, and essential resources.”
Fergus Stewart, CEO of The Lancaster Landmark Hotel Company and General Manager at The Landmark London, remarked: “Being recognized as the Number One Hotel to work for by our team through Best Companies reflects our innovative strategy for employee engagement, prioritizing learning and self-development. The Landmark London Academy offers a variety of courses, shadowing opportunities, and hands-on learning experiences. Our exceptional team and Talent and Culture initiatives are fundamental to our success, and we aim to provide five-star treatment to both our staff and guests.”
